Join us October 24, 2025 for a full day of talks designed for the modern Customer Experience Leader

We’re taking over The Second City theater in Brooklyn for a full day of customer-centricity.

Customer experience goes beyond just responding to emails quickly, and ElevateCX® is the ideal place for those who genuinely care about CX to discover rich, engaging education to empower their teams. Our attendees range from CX directors and managers to team leads—everyone who interacts with customers daily!

No suits, no ties, no NPS scores

CX has evolved, and so should you!

Since our launch in 2012, our mission has always been to share wisdom and encourage folks to pursue a career in customer support, success, knowledge management, or product. Our community members and speakers are decision-makers in their industry, career support practitioners, thought leaders, Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company!

We offer a robust online community for topical conversation and peer-to-peer mentorship. We work hard to ensure our attendees maintain authentic relationships beyond the mountain-top experience at one of our events. Twice a month, we offer live masterclasses with a rotating schedule of guests and topics that are all relevant to current trends in customer experience.

Grab Your Ticket

Meet Our First Round of Delightful Speakers

  • Erica Clayton

    VP of Hot Takes and CX Consultant

  • Matt Dale

    Vintage car enthusiast and
    Legendary CX Coach

  • Sarah Hatter

    Community Enthisiast and the reason you’re here

  • Angel Funes

    Filmmaker, risk taker, deal maker, and founder of Mentors.CX

  • Mercer Smith

    You know her from the internet.

  • Dennis Mortenson

    A SaaS legend driven by genuine frustration with manual CX processes

  • Nancy Gurd

    Team Culture Cheerleader & Director of Customer Experience

  • Craig Stoss

    Canadian genius, goes by CraigGPT. The only person you should trust to for any information about AI.

  • Hilary Dudek

    Champion of remote-first culture, empathetic support, and community-led organization

  • Amiee Twigg

    Customer Experience Lead and people riser-upper. Some say she’s the best manager she’s ever had.

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    Cati Brunell-Brutman

    Head of CX

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    Kara (McDermott) Randle

    CX Manager

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    Jennifer Villalba

    Director of Customer Experience

  • Leanna Nazzisi

    Senior Director of Customer Experience

  • Could it be you?

    Apply to Speak

Say Thank You To Our Sponsors

What our attendees say

  • "Discovering the ElevateCX community was a game changer for me both personally and professionally! Sarah Hatter believed in me and gave me a chance to speak - forever grateful for her friendship!"

    Andrew Rios, MSML

  • "It's hard to quantify how much being a member of ElevateCX has impacted my knowledge and career, except to say that I wouldn't be the CX professional I am without it. I highly, highly recommend it for any CX human looking to learn, grow, and give back to their peers and the field as a whole.

    Stephanie Lundberg, Support Human

  • "I have never felt more comfortable with a group of strangers in my life. They’re inclusive, supportive, incredibly intelligent people that have let me into their fold and I’m a more confident and empowered leader because of it. I truly have support in this group."

    Sarah Caminiti