ElevateCX NYC

A full day built for getting better at the work, together. Come sharpen your skills, stress-test your playbooks, and plug into a community that has your back long after the event.

Join us October 24th!

What to Expect in NYC

  • Upskilling, without the fluff

    Support ops, demystified. Turn ideas into measurable programs you can actually run on Monday.

    Human-centered AI. Where automation meets empathy, and how to make both scale.

    Leadership under pressure. Navigate mergers, shifting priorities, and “do more with less” without burning out your team.

    Clarity of role and impact. Connect CX work to business outcomes so your org knows exactly “what you do here.”

  • Community building that isn’t awkward

    Small-group breakouts and peer problem-solving

    Practical frameworks and templates you can take back to your team

    Space to compare notes on tools, workflows, and hiringHonest talks and candid Q&A

    Meet practitioners who will stay in your corner all year

    Keep the conversation going in ElevateCX channels after the event

  • You'll leave with:

    Clear frameworks for support ops, AI, and change leadership

    Templates, checklists, and examples you can adapt quickly

    New peers to ping when you’re stuck, hiring, or rolling out something big

    Bring your team if you can. You’ll learn and align faster, and head home with a shared plan—and a stronger CX community around you.

Event Schedule

10:30 am - Doors Open 🎉

11:00 am - Talks Start 🎙️

12:30 pm - Lunch 🥗

1:30 pm - Talks Continue 🎙️

4:00 pm - Social Hour at Bee’s Knees 🐝

Check out the talks we’ve got in store!

Erica Clayton, Forethought
Moving Forward Without Bouncing Back

Matt Dale, MoxieCX
How To Be Happy When Work Is Broken

CX Is Everyone's Business
Nancy Gurd, Caraway
Cati Brunell-Brutman, Glossier
Kara Randall, Tommy John
Jennifer Villalba, 32 Degrees
Leanna Nazzisi, Victoria Beckham Beauty

Craig Stoss, Kodif
Your CX Workforce in an Al World

Fran Bryski, Hark
NPS is Overrated

Dennis Mortensen, Launch Brightly
CX Audits: Why Humans Shouldn't Be Diff Tools

Sam Chandler, Kustomer
Want a Seat at the Table? Think like a CIO

Mercer Smith, Boldr
CSAT Is a Liar (And Other Metrics That Gaslight Your Team)

CX Leadership & Mentorship Panel
Angel Funes, Horatio
Amiee Twigg, Found
Laura McDonald, UrbanStems

Vertical neon sign with multiple sections promoting establishments in The Second City, including the kitchen and bar from 1959, and Utopian Tailgate, alongside reflecting glass and a brick building.

We’re taking over The Second City theater in Brooklyn for a full day of customer-centricity.

Customer experience goes beyond just responding to emails quickly, and ElevateCX® is the ideal place for those who genuinely care about CX to discover rich, engaging education to empower their teams. Our attendees range from CX directors and managers to team leads—everyone who interacts with customers daily!

Meet Our Delightful Speakers

  • A woman with bright red hair, glasses, and a nose piercing, smiling in front of a colorful, geometric 80s-inspired background, with the text 'SunshineCX' below her.

    Erica Clayton

    VP of Hot Takes and cat connoisseur, you’ve seen her in bands.

  • Fran Brzyski

    Founder of Hark, personally revolutionizing the customer journey, tallest guy in the room.

  • Sarah Hatter

    Community Enthisiast and the reason you’re here

  • Angel Funes

    Filmmaker, risk taker, deal maker, and founder of Mentors.CX

  • A smiling man with a beard and short hair, wearing a dark shirt, with colorful abstract lines in the background and the text "Moxie CX" below him.

    Matt Dale

    Vintage car enthusiast and
    Legendary CX Coach

  • Mercer Smith

    You know her from the internet.

  • Dennis Mortensen

    A SaaS legend driven by genuine frustration with manual CX processes

  • Sam Chandler

    Sam Chandler

    Driven to help customers. Fueled by Sugar Free Red Bull.

  • Nancy Gurd

    Team Culture Cheerleader & Director of Customer Experience

  • Craig Stoss

    Canadian genius, goes by CraigGPT. The only person you should trust for any information about AI.

  • Amiee Twigg

    Customer Experience Lead and people riser-upper. Some say she’s the best manager she’s ever had.

  • speaker headshot

    Cati Brunell-Brutman

    Head of CX

  • panelist headshot

    Kara (McDermott) Randle

    CX Manager

  • speaker headshot

    Jennifer Villalba

    Director of Customer Experience

  • Leanna Nazzisi

    Senior Director of Customer Experience

Grab Your Ticket

Huge Thanks to our Sponsors!

We Couldn’t Do it Without You!

  • Kustomer logo
  • cosupport logo
  • Kodif
Become a sponsor

What makes ElevateCX different?

  • This isn't our first rodeo

    Our first ElevateCX® event was in 2011 in San Francisco. Since then, we've produced over 40 events worldwide and showcased over 300 speakers on stage from companies like Google, Atlassian, Slack, and Zendesk. We curate talks to be on-trend, tactical, and practical for all attendees.

  • Genuine, sustainable community

    Our return rate for attendees is over 80% each year, leading to an authentically connected community that thrives even after our conference has wrapped. Join us in our Slack community to ask questions, share wisdom, and make new connections with other CX leaders.

  • Peer-to-peer learning

    People learn best from people who reflect their own lives. We focus on bringing peer leaders to the stage to empower and encourage them in an accessible way, and we do not hire professional speakers or celebrities.

  • Empowering stories

    Everyone has a story to tell that can encourage, empower, enlighten, and inspire someone. We’re dedicated to telling stories that will resonate with CX leaders no matter where they are in their career journey.

  • Continuing education

    We don’t believe in mountaintop experiences. We focus on creating sustainable educational resources throughout the year. From bi-weekly Masterclasses to our podcast and FXCO program, you’ll be well-integrated into our community at lightning speed.

  • No frills, all thrills

    We are a vibrant, young community of CX leaders uninterested in suits and ties, heavy sponsor promotion, or profit-driven resources. We’d never take equity from a sponsor partner and maintain a strong code of ethics for who we partner with.

Join Us

No suits, no ties, no NPS scores

CX has evolved, and so should you!

Since our launch in 2012, our mission has always been to share wisdom and encourage folks to pursue a career in customer support, success, knowledge management, or product. Our community members and speakers are decision-makers in their industry, career support practitioners, thought leaders, Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company!

We offer a robust online community for topical conversation and peer-to-peer mentorship. We work hard to ensure our attendees maintain authentic relationships beyond the mountain-top experience at one of our events. Twice a month, we offer live masterclasses with a rotating schedule of guests and topics that are all relevant to current trends in customer experience.

A group of diverse people smiling and posing together on a rooftop patio, some holding drinks, with a modern building in the background.

What our attendees say

  • "Discovering the ElevateCX community was a game changer for me both personally and professionally! Sarah Hatter believed in me and gave me a chance to speak - forever grateful for her friendship!"

    Andrew Rios, MSML

  • "CX never sits still, and if all you know is what happens inside your own company, you’re already behind. ElevateCX plugged me into a crew of brilliant humans who share fresh perspectives, hard-won lessons, and entertaining antidotes. They’re knowledgeable, nurturing, hilarious, and endlessly supportive—and they make growing myself (and my org) way more fun than it probably should be."New List Item

    Aimee Twigg, Customer Experience Lead, Found

  • "Elevate, more than any other community or conference, has helped me further my support career through meeting excellent, like-minded people. It has made networking easier, finding great talent for teams I'm hiring for a breeze, and surfaced a number of job opportunities for me over the years. Nearly every long-term friend, every trusted advisor, every person I go to for help knocking around an idea I have or problem I'm trying to solve is from the Elevate CX community. The reason, I think, is authenticity - everyone in the community genuinely cares about helping people and creating excellent experiences for customers (and humans in general), and that authenticity is purposefully attended to and curated by the community's organizers."

    Colin Flanigan, Director of CX

  • "It's hard to quantify how much being a member of ElevateCX has impacted my knowledge and career, except to say that I wouldn't be the CX professional I am without it. I highly, highly recommend it for any CX human looking to learn, grow, and give back to their peers and the field as a whole.

    Stephanie Lundberg, Support Human