the premier community for the modern CX leader
No suits, no ties, no NPS scores
CX has evolved, and so should you!
Since our launch in in 2012, the mission of ElevateCX® has always been to share wisdom and encourage folks to pursue a career in customer experience: support, success, knowledge management, or product. Our community members and speakers are decision-makers in their industry, career support practitioners, thought leaders, Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company!
We offer a robust online community for topical conversation and peer-to-peer mentorship and we work hard to make sure our attendees maintain authentic relationships beyond the mountain-top experience at one of our events. Twice a month we offer live masterclasses with a rotating schedule of guests and topics, all relevant to current trends in customer experience. We also have a podcast because who doesn’t?
Our Conference
We host 2 conferences per year and cap our attendance at 200 people to maintain a sense of community. We curate talks to include tactical advice alongside talks about human behavior, contemporary psychology, and career and personal growth. On top of all that, we schedule a lot of fun, social time to help you build authentic, valuable, lasting relationships with other CX leaders.
Our next event is September 26-27, 2024 in Denver, CO.
Our Community
We are not a Microsoft Teams organization. Our vibrant community of CX leaders come together in Slack to discuss industry trends, get help and advice, share resources, and post job listings. We also have channels to discuss books, video games, tv and movies, and even a ttrpg group. (We’re not sure what that means, but it’s a really active chat!)
While our sponsor partners are also present in these discussions, we promise you'll never be sold to or have your info used without your ok.
Our masterclasses
Join us live every other Friday for a masterclass discussion on a variety of topics. From setting boundaries to Trust & Safety trends, we’re hitting all the hot topics in a casual, conversational way we know will be educational and engaging.
Our podcast
We’ve recently relaunched the ElevateCX® podcast to include a roundtable of hosts: Sarah Hatter, Matt Dale, Colin Flanigan, Mat Patterson, Erica Clayton, Ashley Hayslett, and Stephanie Lundburg get together a couple times per month to chat about CX trends and feral hot topics.
FAQ, Etc
Check out this video by our founder Sarah Hatter for answers to our most commonly asked questions about ElevateCX.