ElevateCX London 2025

Join us on October 31st for a day of deep-diving into industry trends, tactical advice from CX leaders, and building new relationships that will help further your customer-centric career.

WE'RE GOING TO LONDON!

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WE'RE GOING TO LONDON! 〰️

10 speakers, 100 CX LEADERS & YOU!

lunch & drinks included

Customer experience goes beyond just responding to emails quickly, and ElevateCX® is the ideal place for those who genuinely care about CX to discover rich, engaging education to empower their teams. Our attendees range from CX directors and managers to team leads—everyone who interacts with customers daily!

During this exciting one-day event, we'll offer inspiring talks and wonderful networking opportunities to uplift and connect you. This in-person gathering is a fantastic platform for customer experience leaders to learn from one another, share insights, and grow together.

Row of traditional red British telephone booths at night on a city street.

Our London Sponsors

Become a sponsor

Meet Our First Round of Delightful Speakers

More info on talks and topics will be posted this summer

Sarah Hatter, Founder of ElevateCX & Events Maven at Rebuy

Mat Patterson, CX Legend and content king at
Help Scout

Erica Clayton, VP of CX Hot Takes and Queen of VOC at SunshineCX

Conor Pendergrast, mediocre triathelete and famously expert CX Coach & Consultant

Brian Levine, Sandwich Aficionado and Co-founder of Yetto

Maybe this should be your face?
Apply to speak!

Grab Your Ticket!

To make our events more affordable for more CX practitioners, we’re asking that any vendors or BPOs pay a bit more for their tickets, which helps us supplement tickets for the CX community.

Share your experience

Do you have a topic you'd like to share with the CX community? This is the place to do it. Never given a talk before? Even better. The ElevateCX community is a great, supportive place to start.

Not sure what to talk about? Our community is made up of senior leaders to front-line agents. All of your experience is relevant, from metrics insights to burnout management.

What makes Elevate CX different?

  • This isn't our first rodeo

    Our first ElevateCX® event was in 2021 in San Francisco. Since then, we've produced over 40 events worldwide and showcased over 300 speakers on stage from companies like Google, Atlassian, Slack, and Zendesk. We curate talks to be on-trend, tactical, and practical for all attendees.

  • genuine, sustainable community

    Our return rate for attendees is over 80% each year, leading to an authentically connected community that thrives even after our conference has wrapped. Join us in our thriving Slack community to ask questions, share wisdom, and make new connections with other CX leaders.

  • peer-to-peer learning

    People learn best from people who reflect their own lives. We focus on bringing peer leaders to the stage to empower and encourage them in an accessible way, and we do not hire professional speakers or celebrities.

  • Empowering stories

    Everyone has a story to tell that can encourage, empower, enlighten, and inspire someone. We’re dedicated to telling stories that will resonate with CX leaders no matter where they are in their career journey.

  • continuing education

    We don’t believe in mountaintop experiences. We focus on creating sustainable educational resources throughout the year. From bi-weekly Masterclasses to our podcast and FXCO program, you’ll be well-integrated into our community at lightning speed.

  • no frills, all thrills

    We are a vibrant, young community of CX leaders uninterested in suits and ties, heavy sponsor promotion, or profit-driven resources. We’d never take equity from a sponsor partner and maintain a strong code of ethics for who we partner with.

Join Us

What our attendees say

  • "Discovering the ElevateCX community was a game changer for me both personally and professionally! Sarah Hatter believed in me and gave me a chance to speak - forever grateful for her friendship!"





    Andrew Rios, MSML

  • "It's hard to quantify how much being a member of ElevateCX has impacted my knowledge and career, except to say that I wouldn't be the CX professional I am without it. I highly, highly recommend it for any CX human looking to learn, grow, and give back to their peers and the field as a whole.


    Stephanie Lundberg
    Support Human

  • "[Denver was] my first Elevate CX and it will not be my last. Thank you so much to everyone involved in making this event what it is. I have met so many amazing, supportive folks, who’ve shared so many valuable nuggets of wisdom. [I left] feeling super inspired about my CX journey and I’m so looking forward to continuing to get to know you all (and hopefully offering up support of my own for those who need it in the future). "


    Dan DeHerrera
    Sayge

  • "It was hard not to feel an overwhelming sense of community, joy, and maybe most importantly (to me at least) the feeling of being deeply understood for the first time in a while, coming out of last week’s event.  I am so thankful I, by chance, stumbled upon the Elevate landing page back in 2019 because I can’t imagine where I’d be without y’all!"

    Erica Clayton
    TuneCore

  • "Without a doubt [Denver] was the first time in my life I was amongst a group of people and I never felt out of place, I never went into the bathroom for an hour to regroup, I never made fake phone calls or stood alone in a corner. I showed my husband a picture and he told me he's never seen me look so happy and comfortable in a big group of people. This is such a special place and I feel so incredibly lucky to be a part of it."

    Sarah Caminiti
    Epochal Growth

Ready to join us on October 31st?

LOCATION

We’re headed to Bounce Farringdon in the heart of London for a day of talks, networking, and good old ping pong! BYORacket!

 

FAQ, Etc

Check out this video by our founder Sarah Hatter for answers to our most commonly asked questions about ElevateCX.